Please open, examine and try on the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided.
In the rare case that you do receive a damaged item we will send you a brand new one free of any charges. You will be emailed a new tracking number.
A majority of our items are handmade, although our items go through multiple quality checks, sometimes there can still be minor human errors. Once picture proof is provided we will examine the item and determine whether or not it is minor human error. We hold the right to refuse a reshipment of an item, so if we do determine the damage is just minor human error we will not process the reshipment of the item.
We stand by our items with pride, therefore we will provide a reshipment of a damaged item up to 2 times if needed. We can only reship the same item as the damaged item that you originally purchased. If the damaged item that you originally purchase is not in stock you may choose a new item of equal or lesser value.
Yes! You have 14 days for clothing and 7 days for jewelry starting from the time your tracking number says you received your order.
The customer will responsible for shipping to us, we recommend that you use tracking and insured shipping . Please use a padded envelope/bubble mailer when shipping jewelry. We will not be held responsible if we receive it damaged or lost. All items must be returned in the same condition which you have received it. Once we receive the package sent to us, we will review the returned items and if approved we will process your refund. We hold the right to refuse any return, therefore please double check to make sure there are no stains, clothing has not been washed and all tags are not removed. If in the event that we do not approve the returned items, you will be notified by email and we will ship the item back to you.
We do not refund original shipping charges. Please allow up to 7 days for your refund so show in your account.